Returns & Exchanges

Return eligibility

Request a refund return within 15 days of delivery, or an exchange within 30 days. Items must be unworn, unwashed, and in their original condition with original tags and packaging.

How to request a return

Email maiepjapei@gmail.com with the order number, item name and reason for return. Wait for our return instructions and the correct return address before sending anything. Do not use a third-party store address.

Customers are responsible for return shipping unless the return is due to an incorrect, damaged or defective item. Contact us promptly if an item arrives damaged or incorrect, with photographs where possible.

Processing

Eligible returns are reviewed within 7–9 business days after receipt. Approved refunds are issued to the original payment method; bank or provider processing time may vary. Exchanges depend on stock availability. Items explicitly marked Final Sale are not eligible for change-of-mind returns.

These instructions will apply once ordering opens. Online checkout is currently unavailable.